party rental policies

POLICIES

Availability

2 Froggy Jumps processes all reservation requests on a first come first serve basis. Receipt of a quote does not guarantee equipment availability. We require a 50% deposit to hold and book your reservation request.

Daily Rental Period:

Our equipment is rented by the day. 2 Froggy Jumps only guarantees your equipment rental for the hours you have requested; indicated by the start and end time of your event. If you require an earlier delivery or later pickup time you please let us know when making your reservation.

Delivery:

Delivery and pick up charges are assessed based on the location of the event site and the delivery time frame. Your rental equipment needs will be confirmed and a delivery time will be scheduled in the days prior to your event.

Delivery Times:

Backyard parties are delivered within a three (3) hour delivery window. Drivers are scheduled to arrive no later than one (1) hour before your event start time. Park, School, Church, and Corporate delivery sites are generally delivered during the hour before your event. We strive to always have equipment rentals set up 30 minutes before the start of an event although we cannot guarantee it.

Set up:

Our Drivers do all the heavy lifting; you just show us where to set up. It is the customer’s responsibility to measure in advance and ensure there is adequate space and to provide a clean, flat area for set up, clear of any sharp objects and/or debris. Set up location must be easily accessible from the delivery truck. It’s also important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or sandbags depending on where the unit will be set up. If you make changes, please let us know to ensure our installers will have the proper equipment.

Sprinkler Systems:

You will be responsible for letting our installers know where sprinkler systems are to avoid any damage. 2 Froggy Jumps can not be held liable for any damage done to your sprinkler system as a result of delivery, installation, or use of any of our rental equipment.

Required Deposits & Cancellation Policies:

All rentals require a non-refundable deposit equal to 50% of the total cost in order to secure the reservation. All deliveries must be paid in full one (1) week prior to the scheduled delivery date. Orders cancelled within two weeks of delivery will be charged 50% of the rental total and any orders cancelled within 7 days will be charged 100% of the rental cost. All linen rentals must be paid in full when the reservation is placed. No refunds will be given for any linen cancellation, regardless of the cause. Any linen changes must be made two (2) weeks or more prior to the delivery date or the date of customer pick up.

Power requirements:

Customer is responsible for power. 2 Froggy Jumps is not liable for problems due to power issues. Typically we need (1) 20-amp circuit for each blower; other items can not be plugged into the same circuit. We furnish one extension cord. Unit needs to be placed within 100′ of power source. Generators may be rented in advance if a power source is not available. An additional delivery fee may be made if customer fails to notify 2 Froggy Jumps a generator will be needed and we have to make an additional trip to obtain one.

Payment Policy:

Our drivers will collect payment at the time of delivery unless you’ve made arrangements to charge a credit card the previous business day. No set up of equipment will take place until payment is made in full. Failure to make payment could result in delays and/or event cancellation fees.

Adult Supervision:

2 Froggy Jumps does not supply attendants. You and/or your designated attendant(s) must be present at the time of delivery as a mandatory safety briefing will be conducted at ALL events following initial setup. Additionally, we require a customer signature stating you have received the safety briefing and that you understand all operating and safety instructions for proper use of the equipment. Accidents on rental equipment generally result from one of three avoidable occurrences: 1) Excessive number of participants or improper mixing of age groups; 2) Flips and/or rough-housing; 3) Rental unit not kept properly secured. Attendants should monitor the total number and relative ages/sizes of participants and ensure they’re following all rules and behaving responsibility. Inflatable stake/anchor weights should also be checked periodically to ensure they remain in place and the unit properly secured.

Damages:

Customer is responsible for all damages to unit and any cleaning charges ($25 -$100 per hour) due to misuse (food, gum, rocks, etc). Someone should stay with the unit until time of pick up to avoid any problems resulting in damage assessments. WARNING: NO SILLY STRING! A flat rate of $1,000 will be assessed if any silly string is found on the unit. Silly string causes irreversible damage to our inflatables.

Pick Up Times:

Backyard parties are generally picked up within 4 hours of your event end time. Pickup can be as early as your event end time. If the Driver shows up to pick up the equipment and there is no one at the site or the gates are locked, you will be subject to an additional pickup fee. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 30 minutes of the event end time.

Cleaning & Inventory:

All orders are clean, serviced and ready to use when received and they are expect to return in the same condition. The customer is responsible for all damages to a product and for any cleaning charges ($25 -$100 per hour) which may be required due to misuse (food, gum, rocks, etc). A responsible adult should stay with the unit until pick up to avoid any problems resulting in additional cleaning fees or damage assessments.

Early Completion:

If a Park, Church, School, or Corporate event shuts down early before the scheduled pickup time, please contact the office immediately so that we may make every attempt to arrange for an earlier pickup. However, there is no guarantee that a Driver will be available last minute to do an earlier pickup and you may need to wait until your scheduled pickup time. The customer is responsible for equipment from the time of delivery until it is picked up, never leave equipment unattended at any time.

Inflatable Cancellation Policy:

Cancellations for inflatables (not weather related) that are within two (2) days of the reservation will be charged a $100.00 fee. There is no charge if you need to reschedule; the sooner we are made aware of your re-scheduling need, the more flexible we can be. 2 Froggy Jumps reserves the right to cancel any reservation or portion of a reservation due to inclement weather, unsafe, unclean, or for areas deemed unfit for proper use, or for any other situation that the company may deem to be dangerous or which may jeopardize participant safety in any way, or any use which we may deem is not in the best interest of our company.

Weather Cancellation Policy:

Inclement Weather cancellations do not incur a fee; however the customer must call to cancel and it may only be done within one day of the event and must be before the driver arrives. We do not accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers unless it’s below 40°F or actively raining in your area 2 hours before your rental period.

WARNING:
INFLATABLE UNITS MUST NEVER BE USED WHEN WET INSIDE (except for water slides) and/or WHEN WINDS ARE 20MPH OR MORE. Inflatables become very slippery and can be extremely dangerous when wet. In these situations the inflatable unit MUST be evacuated and deflated until the winds die down and/or the rain stops. Once the storm passes re-inflate the unit and dry off the inside before using the unit again.

Linens:

Linen reservations must be prepaid in advance at the time of your reservation and reservation fees are non-refundable. Cancellations more than seven (7) calendar days prior to the event may require a restocking fee of up to 50% of the reservation total. Cancellations within seven (7) days prior to the event will result in no refund. Linens must be returned dry, free of debris, and free of damage.

Refund Policy:

During uncertain weather conditions, if Customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm after unit is delivered and set up, there will be no refunds, rain checks, or concessions. There will also be no refunds if we have to remove a rental piece or shut down an event early due to unsafe conditions, including but not limited to occurrence of inclement weather.

Tent Rental Policies:

When most of our clients first call us, they have never rented a tent or other special event equipment and many have never rented anything. They’re not familiar with how rentals work and they’re especially befuddled by the rental of tents. We hope the following will give you valuable information about our policies and the industry standards; if you have additional questions regarding these or any other aspect of special event equipment rental, please call us…we’re here to help!

Reservations

Qotes and Proposals do not guarantee availability of rental equipment. Equipment will be reserved only upon receipt of a signed rental contract and a 50% non-refundable deposit. Final payment is due on or before the day of installation.

Cancellations (Non-Refundable 50% deposit)

When you reserve a tent and any accessories, we immediately remove them from our inventory and we plan the installation. This equipment and time are committed to you and your event only! Therefore, any cancellation received within 14 days of the installation date will be charged 50% of the total rental order. Please understand that once installation has finalized NO REFUND WILL BE GIVEN SINCE SETUP HAS ALREADY TACKEN PLACE!

Changes

Additions made before noon on the day before delivery are welcome, subject to availability. If an order is canceled, your reservation fee will not be refunded. Please be aware that putting up a tent takes time and labor. That is why we reserve the right to charge you up to the full rental price of the tent if and when a tent must be tacken down and re-installed.

Delivery and Pick-up Times & Fees

We usually schedule transport 4 to 5 days before the event and we will contact the designated onsite person to make the arrangements you requested. Please note we seldom have the ability to provide delivery or pickup at a specific hour. Our policy is to provide the best service to all and on occasion, special circumstances will require additional time at a site. Therefore, we promise morning or afternoon delivery or pickup. Transportation fees are determined by delivery type, order size and zip code. Standard pricing includes delivery and pickup via level portage not over 50 feet from our truck(s). If access to the installation site is more difficult, additional labor charges will be assessed after our site inspection.

On-site Personnel

A signed acceptance and acknowledgement of our equipment at the time of delivery is preferred. However, if the client or your representative will not be available at installation, written notice of acceptance must be given to Classic Tents & Events. In addition, we will often need to instruct the on site person as to the use of certain equipment. When we pickup our equipment, we will need your representative to sign for our pickup in case there are missing or damaged items. Please note that the replacement cost of missing and/or damaged items will be billed to the client.

Tables and Chairs Delivery and Pick-up

Tables and chairs are typically delivered neatly stacked and must be re-stacked at pickup unless otherwise arranged with us. The standard delivery fee includes placing the stacked equipment within 50 level feet of our truck(s). Additional services including further transport, setup or breakdown with re-stacking are available for an additional, site-specific fee.

Linens

Linens are usually delivered in boxes with cloth bags on top or below the linens. To return the linens, they should be shaken free of food and returned to the point of delivery in the provided bags. Be sure to locate all linens and count them carefully. Note: Because candle wax can ruin linens, it is best to have spill protection between the candles and the table covers. Please do not place linens in plastic bags for pick up; this may lead to mildew which can destroy the material. Use the provided cloth bags or none at all.

Damaged and Missing Items

Once we deliver the rental item(s), these items becomes the client’s responsibility. Please understand that we must charge for the repair or replacement of the lost and/or damaged items. Clients may opt to secure insurance coverage from their insurance agents.

Damage Waiver Fee Option

We provide you the opportunity to insure for any damages to our equipment while it is in your possession. For the payment of the Damage Waiver Fee (15% of the total rental order), all damages to tents, walls, flooring, tables, chairs, etc. will be covered and repairs and/or replacements will be our responsibility. However, please note this Waiver does NOT cover missing items or vandalism or items we secure on your behalf unless the subrental company offers this same damage waiver fee option.

Weather

Tents are temporary structures designed to provide limited protection from weather conditions, primarily sun and rain. However there may be situations, particularly those involving strong winds and lightning, in which the tents will not provide protection and may even be damaged or blown over. Evacuation of tents to avoid possible injury is recommended when severe weather threatens the area where the tents are erected. People must leave the tents during such conditions. In the event of a predicted or actual storm or excessive winds, we may dismantle any equipment that has been previously installed to ensure safety of all involved.

Tent Installation

Installation of a tent must be done correctly for the protection of the users, the tent, and ultimately the success of your event. Therefore, it is our strict policy that all installations and takedowns are done by our experienced crews. All prices quoted will include these services.

Preparation for Installation and Takedown

For a traditional tent, the first step our crews take installing a tent is to spread it flat on the ground in the area where it will be erected. It is important that the client has cleared the area of obstructions before we arrive onsite. Post-event, the tent must be totally empty before we can take it down. If our crew has to clear the site before setup or take down, additional labor fees will be applied due to the additional time and delay.

Call Before You Dig

It is the responsibility of the client to advise us where the utilities lines are located. Always call “Call Before You Dig” at 800-282-7411 before you allow staking. One easy phone call starts the free process of marking your underground utility lines. When you call this number from anywhere in the country, your call will be routed to your local One Call Center. Local One Call Center operators will ask you for the location of your digging job and route your call to affected utility companies. Your utility companies will then send a professional locator to your location to mark your lines within a few days. Get more information by clicking this link.

Concrete & Asphalt Installation

Please be aware we do not install pole tents on concrete surfaces. While we do offer this service on frame pop-up or high peak frame tents, it is not recommended. We use primarily water barrells to secure tents in special situations. In the case of severe weather, these installations cannot be used.

Permits

It is the responsibility of the client to check with your Building Permit and Fire Departments several weeks prior to the installation date to confirm the requirement of permits. Obtaining these clearances remain the responsibility of the renter.

Tent Pricing

Tent pricing is based on installation over a flat, grassy surface that is accessible to our trucks during our normal installation schedule. Some installations may require additional fees based on a variety of site-specific factors.