Set-up and tear down are included for inflatables only. However this includes only installation over a flat, grassy surface that is accessible to our trucks during our normal installation schedule. Some installations may require additional fees based on a variety of site-specific factors. Tents will be charged an additional fee for installation depending on several factors. Please be aware that the first step our crews take installing a tent is to spread it flat on the ground in the area where it will be erected and the same applies to inflatables. It is important that the client has cleared the area of obstructions before we arrive onsite. Post-event, the tent must be totally empty before we can take it down and inflatables must be empty of personal items. If our crew has to clear the site before setup or take down, additional labor fees will be applied due to the additional time and delay. Please NOTE we reserve the right to charge you up to the full rental price of the tent if and when a tent must be taken down and re-installed. Tables and chairs are not setup for you but will typically be delivered neatly stacked and must be re-stacked at pickup unless you have called the office to arrange for setup and take down and made the additional payment for this. The standard delivery fee includes placing the stacked equipment within 50 level feet of our truck(s). Additional services including further transport, setup or breakdown with re-stacking are available for an additional, site-specific fee.
Yes, but there are minimum orders that are location specific. Please call us when unsure and note that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day(or weekend). Generally we arrive at or before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as the 1-3 days before. If this is the case, we will call OR text beforehand to confirm that someone will be at the party location and you are not charged any extra fees for the extra time.
No. The jump should be clean when you get it. 2 Froggy Jumps cleans and disinfects after every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but some parks do NOT have electricity. If you want to set up at a park, you might need to rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early on. Please note that many parks do not allow water inflatables so please confirm prior to renting.
Cash, Credit Cards or company/organization checks but must present ID. No personal checks accepted. If paying by cash, please have exact change as our drivers do not carry cash.
In order for your event to go as smooth as possible, much work goes into planning and being ready your special date. For example, cleaning, and inspecting your rental, route calculating and designating, work on loading, delivery and pickup sheets as well as communicating with you throughout the days leading up to your special date. Remember that the item(s) you rent are held for your special date and everything is very time sensitive so we work hard to keep you updated as soon as we can on deadlines to modify your order should it be necessary. With all this in mind, we try to remain as reasonable as possible. Therefore below are some details on our cancellation policy that you might find helpful.
WEATHER RELATED CANCELLATION: Inclement Weather cancellations do not incur a fee and although customers will not receive a refund they will be given a credit for the amount already paid on the rental. However, the customer must call to cancel and it must be done a minimum of 48 hours before the event and must be before the order is loaded. We do not accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers.
ADDITIONAL INFORMATION ON BAD WEATHER: During uncertain weather conditions, if Customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm, there will be no refunds, rain checks, or concessions. There will also be no refunds if we have to remove a rental piece or shut down an event early due to unsafe conditions, including but not limited to occurrence of extreme inclement weather.
NON WEATHER RELATED CANCELLATION: Cancellations for inflatables and all other items excluding tents (not weather related) that are within two (2) to seven (7) days of the reservation will be charged 50% of rental amount as a fee. Note that the sooner we are made aware of your re-scheduling need, the more flexible we can be. Rescheduling or canceling eight (8) or more days prior to your rental start date of all items with the exception of tents will be entitled to a refund of total paid amount minus a 10% processing fee or full credit in the form of a rain check, whichever is preferred. 2 Froggy Jumps reserves the right to cancel any reservation or portion of a reservation due to inclement weather, unsafe, unclean, or for areas deemed unfit for proper use, or for any other situation that the company may deem to be dangerous or which may jeopardize participant safety in any way, or any use which we may deem is not in the best interest of our company.
FOR TENTS: When you reserve a tent and any accessories, we immediately remove them from our inventory and we plan the installation. This equipment and labor time are committed to you and your event only! Therefore, any cancellation received at least 14 days prior to the installation date can be given a raincheck/store credit good for up to one year or otherwise be charged 50% of the total rental order (any amount over the 50% if paid is eligible for a refund minus a 10% processing fee). Please understand that once your order has been loaded and/or installation has finalized YOU WILL BE RESPONSIBLE FOR THE FULL RENTAL PRICE SINCE LABOR HAS ALREADY BEEN COMPLETED AND/OR SETUP HAS ALREADY TAKEN PLACE!
WEATHER RELATED CANCELLATION: Inclement Weather cancellations do not incur a fee and although customers will not receive a refund they will be given a credit for the amount already paid on the rental. However, the customer must call to cancel and it must be done a minimum of 48 hours before the event and must be before the order is loaded. We do not accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers.
ADDITIONAL INFORMATION ON BAD WEATHER: During uncertain weather conditions, if Customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm, there will be no refunds, rain checks, or concessions. There will also be no refunds if we have to remove a rental piece or shut down an event early due to unsafe conditions, including but not limited to occurrence of extreme inclement weather.
NON WEATHER RELATED CANCELLATION: Cancellations for inflatables and all other items excluding tents (not weather related) that are within two (2) to seven (7) days of the reservation will be charged 50% of rental amount as a fee. Note that the sooner we are made aware of your re-scheduling need, the more flexible we can be. Rescheduling or canceling eight (8) or more days prior to your rental start date of all items with the exception of tents will be entitled to a refund of total paid amount minus a 10% processing fee or full credit in the form of a rain check, whichever is preferred. 2 Froggy Jumps reserves the right to cancel any reservation or portion of a reservation due to inclement weather, unsafe, unclean, or for areas deemed unfit for proper use, or for any other situation that the company may deem to be dangerous or which may jeopardize participant safety in any way, or any use which we may deem is not in the best interest of our company.
FOR TENTS: When you reserve a tent and any accessories, we immediately remove them from our inventory and we plan the installation. This equipment and labor time are committed to you and your event only! Therefore, any cancellation received at least 14 days prior to the installation date can be given a raincheck/store credit good for up to one year or otherwise be charged 50% of the total rental order (any amount over the 50% if paid is eligible for a refund minus a 10% processing fee). Please understand that once your order has been loaded and/or installation has finalized YOU WILL BE RESPONSIBLE FOR THE FULL RENTAL PRICE SINCE LABOR HAS ALREADY BEEN COMPLETED AND/OR SETUP HAS ALREADY TAKEN PLACE!
Yes, we do require a min. 50% deposit but we prefer full payment at time of reservation. For all rentals except ones with tents, your money is refundable if you cancel your order at least eight (8) days prior to your rental date but will be charged a 10% processing fee. If you cancel between 2-7 days prior to your rental you will lose the deposit. If the cancellation was weather related (40% chance or higher of rain / snow) and you cancel 2-7 days prior to your rental time and day you will bee given a credit for a future rental that expires within one year.
FOR TENTS: When you reserve a tent and any accessories, we immediately remove them from our inventory and we plan the installation. This equipment and labor time are committed to you and your event only! Therefore, any cancellation received at least 14 days prior to the installation date can be given a raincheck/store credit good for up to one year or otherwise be charged 50% of the total rental order (any payment over the 50% is eligible for a refund minus a 10% processing fee). Please understand that once your order has been loaded YOU WILL BE RESPONSIBLE FOR 100% OF THE PAYMENT!
FOR TENTS: When you reserve a tent and any accessories, we immediately remove them from our inventory and we plan the installation. This equipment and labor time are committed to you and your event only! Therefore, any cancellation received at least 14 days prior to the installation date can be given a raincheck/store credit good for up to one year or otherwise be charged 50% of the total rental order (any payment over the 50% is eligible for a refund minus a 10% processing fee). Please understand that once your order has been loaded YOU WILL BE RESPONSIBLE FOR 100% OF THE PAYMENT!
Our bounce houses starting size is 10'x11'. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump do not include the space needed for stakes etc so make sure you add on at least 4 more ft on each side. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 5 feet of access to the area where it will be set up. The jumps can weigh up to 1500 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite due to safety), indoors, asphalt, and concrete. Sorry, we can't set up on any type of rocks or gravel as the constant rubbing will wear through the vinyl jumps. We cannot set up on sand/dirt/mudd or pet waste either for safety and cleanliness.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. We also offer an insurance for 7% of the total rental cost that will waive you from most damages excluding intentional damage and theft.
