That depends on how many rentals we have that day(or weekend). Generally we arrive at or before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as the 1-3 days before. If this is the case, we will call OR text beforehand to confirm that someone will be at the party location and you are not charged any extra fees for the extra time.
Yes, we do require a min. 50% deposit but we prefer full payment at time of reservation. For all rentals except ones with tents, your money is refundable if you cancel your order at least eight (8) days prior to your rental date but will be charged a 10% processing fee. If you cancel between 2-7 days prior to your rental you will lose the deposit. If the cancellation was weather related (40% chance or higher of rain / snow) and you cancel 2-7 days prior to your rental time and day you will bee given a credit for a future rental that expires within one year.

FOR TENTS: When you reserve a tent and any accessories, we immediately remove them from our inventory and we plan the installation. This equipment and labor time are committed to you and your event only! Therefore, any cancellation received at least 14 days prior to the installation date can be given a raincheck/store credit good for up to one year or otherwise be charged 50% of the total rental order (any payment over the 50% is eligible for a refund minus a 10% processing fee). Please understand that once your order has been loaded YOU WILL BE RESPONSIBLE FOR 100% OF THE PAYMENT!
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. We also offer an insurance for 7% of the total rental cost that will waive you from most damages excluding intentional damage and theft.
If you have any other questions, please feel free to call us any time at: 815.566.8686

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